Wendy at TCM Rentals has been very professional to deal with and goes the extra mile to take care of the customer and understands the local market.
We decided to travel Australia for a year and rented our property through Wendy at TCM Rentals. Wendy was an excellent property manager. She was professional, super friendly & efficient in all areas. We were kept informed & updated on all property inspections with detailed reports & billing on time. Wendy was recommended to us & we are so glad we chose TCM. Our trip around Australia was cut short due to Covid -19, Wendy provided excellent communication with us & our wonderful tenants who allowed us to return to our home early. The condition of our home when we returned was in excellent condition just as we left it. We highly recommend Wendy to any landlord or tenant.
I can't recommend Wendy Hotchkiss of TCM Rentals highly enough. Forget the big brand names in town. Speaking from first hand experience, if you want your property made ready for rental promptly and then let with minimal vacancy to good quality tenants, she's your go to property management professional. Wendy is knowledgeable, fast, focused and dedicated to the job at hand, has terrific follow through, has a great network of reliable contacts for general cleaning, carpet cleaning, repairs, plumbing, electrical and fixing windows (a must for this humid sub-tropical and salty environment) and she keeps on top of the paperwork and billing, Her amiable nature combined with her sharp problem solving ability and a knack for win-win negotiation all add up to happy owner/investors like me and equally happy tenants.
We rented our property through Wendy at TCMRentals Coastal and it was an absolute pleasure dealing with her. The important things for us as a landlord was to have a responsive, proactive agent who would keep us informed and up to date on the progress of renting our property, someone who would explain the process and ensured we understood and offered advice when needed and obviously getting the best rental return. Wendy was outstanding in all of these areas and made the process for us as landlords so simple. Wendy was extremely professional in her dealings and nothing was a problem for her, we would have no hesitation in recommending her to any Landlord or Tenant.
As a tenant with TCM Rentals Coastal, I can not speak more positively about them. Wendy's professionalism and friendly attitude is apparent through every situation. She took my unique circumstances into account without judgement and helped me find my perfect home, where I couldn't be happier. Issues are dealt with promptly and her honest and open approach leads to a comfort level that I have not experienced with a real estate before. No doubt, this is the best property management experience I've had.
I first met Wendy as a tenant in Kingscliff. After a short time my husband & I decided she was the most professional & pleasant property manager we have ever dealt with and soon approached her to look after our investment property in the area.
It was the best decision we ever made and have not looked back since. I could not speak highly enough about Wendy from both sides of the picture being tenants and land lords. Thank you Wendy!
I have been a tenant with TCMRentals Coastal and am now a Landlord with them having taken a property across to their care. Their attention to detail is what inspired me to do this. Wendy has achieved an excellent rental outcome for my property and manage the upkeep and maintenance completely and competently. It has been an easy and welcome transition to professional and capable property management.
We have found Wendy to be approachable and professional in all her dealings with us. She is always available and assisted us in arrangements for renovation before out property was let. We would highly recommend her to manage properties.
We are currently renting a property at Kingscliff through TCMRentals Coastal. I am a very busy professional and Wendy was kind enough to meet me after hours to show me through rental properties. My partner is interstate a lot of the time and she would fit in with his busy schedule when he returned to allow us both to view the properties together. TCM Rentals are very efficient and I get a quick response to my enquiries. I would highly recommend renting through TCM Rentals as they are flexible, easy to contact, and they provide a prompt response. Issues are resolved quickly. Wendy’s communication and organisational skills are impeccable as well as her attention to detail which we are most grateful for.
After dealing with numerous Real Estate agencies in the past I am more than happy to recommend Wendy at Tcmrentals Coastal, she goes above and beyond for my tenants and property and looks after it as if it was her own. I could not be more happy with her hardworking and trustworthy approach to property management and won’t ever use anyone else. Thanks Wendy.
Wendy has always provided a very high level of service during the time we have been tenants. Wendy is very prompt to respond to any queries and resolve them with both the tenant and landlord (owner) in mind. It is evident that Wendy applies a high level of attention to detail in all communication, resolution of issues and maintenance of the property. Wendy has a highly trustworthy team of trades people on hand who have been prompt to complete any repairs or maintenance on the property – some of which we are choosing to use on an ongoing basis. I would highly recommend Wendy as a property manager to any prospective homeowner wishing to rent their property – or to any new tenant seeking the perfect home to rent.
Wendy is a very thoughtful, highly professional property manager and we are lucky to have her handling our leasing and management. With her patience, experience and exceptional communication skills, our Villa was smoothly re-leased for a further six months with careful wording included to ensure a rent increase should the tenancy be extended for any reason. Numerous messages were communicated regardless of whether it was a weekend, after hours or public holidays. Wendy is simply very dedicated to her job!!
Wendy provides a professional and caring property management service when renting my home for me, as I am often many miles from home working. I appreciate Wendy's detailed level of reporting and issue resolution skills. I would have no hesitation recommending Wendy to other prospective Landlords.
Tcmrentals Coastal, in my opinion, are the best property managers on the Coast today. We have been building and letting properties since the early '80's around the southern Gold Coast area. Wendy is currently managing my property at Kingscliff. She attends to all matters relating to tenancy, maintenance, repairs etc. I have complete confidence and trust in Tcmrentals Coastal. Wendy's professionalism is beyond comparison.
Most people’s first impression of Wendy is a petite, polite personable lady. It doesn’t take long for you to appreciate Wendy is a person who should not be underestimated. I own a number of properties, and have engaged numerous property managers. Wendy is the best, and hopefully the last, I will need to engage. Wendy is organised, efficient, trustworthy, and most all a problem solver/avoider. Wendy often takes appropriate action to avoid problems before they arise. When as is inevitably the case that some issues cannot be avoided, Wendy diplomatically finds a win win resolution to the problem for both the tenant / tradie and the property owner. Would I recommend Wendy to other property owners?? Unreservedly YES!!!
Wendy, I can't thank you enough for you thinking of me regarding the Murphys Road property. Not many agents are this focused on customer service. This act of calling me was a real delight, as it is rare to meet such a genuine and thoughtful person in the real estate/letting industry. I can't thank you enough and just wanted to tell you what it meant to me, as I feel so vulnerable having to leave my current rental home after so many long years in the same building. Thank you again, Rosette.